FAQ

Frequently Asked Questions or FAQ: You have questions, let’s see if I have answers! If you can’t find your answer here, please contact me and I will get your answer PRONTO!

 

Who?

Who are you guys?
Thank you for asking! We are the Ibarra Family. “We” are a from scratch, delicious home bakery. We take great pride in producing beautiful desserts that we are happy to share with our own family and friends. We do it all, from our website and branding to the baking and delivering. Please take a look at our about us page for more details. If you still have any questions please contact us.

 

How

How do I order?
You can place your order online from our menu/ shop page or you can call Mikel at 405-924-6036.  Regular online orders can be delivered Tuesday – Friday, 10am- 6pm. All other times are by appointment and you will have to check the calendar to make sure it’s available and then call to arrange your order.

 

How do I get my order from you since you are a home bakery?                        We deliver most of our orders for a small fee, or you are welcome to pick it up at our home bakery located at 9818 Skylark Rd. You can look at our delivery area and policies here. When you place your order online you will be directed to choose between local delivery or pick up, the date, and a time slot.

 

How do I plan my event or special occasion with you?                                        Have a look at our “Events and Special Occasions” page. There is a form on that page that you can fill out to get the process started.

 

How do I pay for my regular order?
You can pay when you order online via credit card or you can pay when you receive your order via cash, check, or credit card. If you call and place your order, we do not take credit card information over the phone, but we can send you an email invoice. We are all about making it easy to pay. (Our preference is for you to pre-pay via invoice or online ordering.)

 

How fast can I have my order?
All desserts must be ordered at least 72 hours in advance. When we reach capacity we close online orders. Sometimes we experience very high volume and sometimes it’s slow. We never compromise on the time it takes to do our very best work for every order.

When?

When are you open?
Our website is available 24 hours 7 days a week. We are available for calls, pick ups and deliveries by appointment Tuesday through Friday, 10 am – 6pm. For events and custom orders we gladly deliver on any day, but you have to call and order at least 2 weeks in advance.

 

Where

Where are you located?
We are a home bakery. We are located in our home at 9818 Skylark Rd., Oklahoma City, OK, 73162. We operate in the State of Oklahoma under HB 1094, The Home Bakery Act of 2013.

Why

Why isn’t Saturday, Sunday or Monday available on the delivery calendar?
Saturdays are typically reserved for large events and custom orders, Sundays are reserved for family time and Monday is good a day to prepare and organize for the week. For events and custom orders we gladly deliver on any day, but you have to call and order at least 2 weeks in advance.

I WANT MY DESSERT NOW! WHY CAN’T I HAVE IT NOW?
Sometimes being patient is the hardest part, but you will have to wait for our next availability (at least 72 hours.) We take care and create every order from scratch after it is ordered. We use fresh ingredients and most of the time we go to multiple stores to buy the ingredients needed to make your order. It’s not exactly a sane business model, but the ability to work from home and provide white glove service is important to us.

Why does your calendar say the next available date is _______ days/ weeks/ months away!!!? WTH?! 
Sometimes we experience a very high volume of orders. Sometimes we experience a very high volume of life. Sometimes we only have one order in a week but it’s for 200 pies and 5 cakes! The thing about baking is it takes a long time and a tremendous amount of care to do it right. Most of the time, we even go to multiple stores to buy the ingredients needed to make your order because we don’t keep ingredients on hand and choose to keep our menu large. It’s not exactly a sane business model, but the ability to work from home and provide white glove service is important to us.

Do?

Do you do tastings?
We do tastings for weddings and large events. Since we make every item from scratch after it’s ordered, there a fee for the tasting package that will be deducted from your final order over $500. Fill out the form at the bottom of our Events page and we will be in touch.

Do you keep the bakery food separate from your own home food, how is your home also a bakery?

We certainly do! While we cook the food in the same oven, the storage is completely different. We currently have 3 separate refrigerators to store ingredients and finished products.  There are also separate areas for storing dry goods and utensils. Our entire home has been arranged to accommodate the bakery and meet food safety requirements.

Do your desserts contain food allergens, such as eggs, wheat, milk, soy, peanuts, or tree nuts?
Yes. Not all desserts contain all allergens, but we do not maintain an area for preparing special allergen-free desserts or monitor all of our ingredients for cross-contamination of allergens. Eggs, wheat, milk, peanuts and tree nuts are used on a daily basis in our home bakery and are common ingredients in our treats.

Do you ship desserts?
No. I don’t know if we will. Some items just aren’t meant to travel. There are pie ladies and cake ladies across the country, hopefully, there is a great one near you! When you are thinking about coming through OKC, give us all call (way in advance…so we can have it ready when you get here!)

Do you use local ingredients?
We make it a priority, but not everything is available locally all of the time. We use fresh local ingredients when they are available such as pecans, pumpkins, fruit, and dairy. We use Oklahoma stores and products every chance we get.

Do I need to refrigerate my pie?
All fruit and nut pies should be stored on the countertop, preferably not in an airtight container, for up to 3 days, if it lasts longer than that, refrigerate leftovers up to 7 days. Cream and custard-based pies should all be refrigerated.

Do I need to refrigerate my cake?
Cakes with cream cheese frosting, cheesecake cakes, and PieBrids with a pie that would normally require refrigeration inside all need to be refrigerated after finished serving. Set out for 30 minutes before serving to have a more pleasing frosting texture- otherwise it will be like eating a stick of butter- which I kinda like- but you may not.

Do you do custom cake and pie orders?
Yes! I love collaborating to make your celebration special for you! Give me a call or email and we can set up a time to visit, or check out the Events page.

 

Can?

Can you do a whole dessert bar?
Absolutely! We will bake it all and deliver it to your event, even set it up on your serving dishes for you.You can start the process here on the events page. One thing to consider though: refrigeration. Most desserts are fine out for 2 hours, more than that and you will need to take food safety precautions.

Can you do custom items?
Yes! We can customize everything we make. Contact us and we can collaborate to work out what you have in mind.

Can I freeze the leftovers?
If you are ordering from Sweet Bytes you are probably planning on eating it fresh and then just freezing what wouldn’t fit in your belly. You can freeze cheesecakes and cakes and re-thaw to enjoy again later without losing much deliciousness. Baked pies that have been frozen and thawed should be reheated in the oven for the best results. We do 350 degrees for 15 minutes. Cream pies are not “recommended” to be frozen because they supposedly lose some of their charm, but we have enjoyed many frozen leftovers without noticing loss of delicious.

Can you accommodate special dietary needs?
As much as we would like to, it’s really not something we are equipped to do.

 

What

What’s your best/ favorite pie… cake…cheesecake…etc.?
That’s like asking me what is your favorite song or burger place. I couldn’t possibly pick one and even if I did, it would change the next day.

What’s your best seller?
For 2017 it has been Peanut Butter Chocolate Cake, followed by Apple Pie, followed by French Silk Pie.